Areas of Treatment | Wellness Solutions with Ella B

F A Q

User Guides

Support Hours

Frequently Asked Questions

Find answers to common questions about our products.

● How Do I Use the Ella B - Energy Device ?

Yes! All Ella B Cosmetics products are 100% cruelty-free.We never test on animals and work only with suppliers who share our commitment to ethical practices.
● What is Your rerurn policy ?

We offer a 30-day return policy for unopened products.If you're not satisfied with your purchase, please contact our customer service team for assistance.
● How long does shippinjg take ?

Yes, we ship worldwide !International shipping rates and delivery times vary by location.Please, check our shipping page for detailed information.
● are the devices safe to use ?

Most of our products are formulated to be gentle and suitable for sensitive skin. However, we recommend patch testing any new product before full application.
● can I track My order ?
Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.
● what are the fermented ingredients ?
Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.
● What should I do if my skin becomes irritated while using the product ?
Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.
● What is the device's battery life and how do I charge it ?
Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.
● Can I use it while pregnant or breastfeeding ?
Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.
● What is the product's shelf life ?
Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.
● Can I use it with other brands ?
Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.
● How long is the device warranty ?
Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.
● What are the customs duties for international purchases ?
Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.
● Can I purchase samples or trial kits ?
Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.
● Is there a subscription service ?
Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.
● Can I use it on sensitive skin ?
Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.

Yes! All Ella B Cosmetics products are 100% cruelty-free.We never test on animals and work only with suppliers who share our commitment to ethical practices.

We offer a 30-day return policy for unopened products.If you're not satisfied with your purchase, please contact our customer service team for assistance.

● How long does shippinjg take ?

Yes, we ship worldwide !International shipping rates and delivery times vary by location.Please, check our shipping page for detailed information.

● are the devices safe to use ?

Most of our products are formulated to be gentle and suitable for sensitive skin. However, we recommend patch testing any new product before full application.

● can I track My order ?

Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.

● what are the fermented ingredients ?

Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.

● What should I do if my skin becomes irritated while using the product ?

Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.

● What is the device's battery life and how do I charge it ?

Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.

● Can I use it while pregnant or breastfeeding ?

Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.

● What is the product's shelf life ?

Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.

● Can I use it with other brands ?

Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.

● How long is the device warranty ?

Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.

● What are the customs duties for international purchases ?

Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.

● Can I purchase samples or trial kits ?

Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.

● Is there a subscription service ?

Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.

● Can I use it on sensitive skin ?

Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.