Customer Support
We're here to help you get the most out of your Ella B experience.
Frequently Asked Questions
Find answers to common questions about our products
Are your products cruelty-free?
Yes! All Ella B Cosmetics products are 100% cruelty-free. We never test on animals and work only with suppliers who share our commitment to ethical practices.
What is your return policy?
We offer a 30-day return policy for unopened products. If you're not satisfied with your purchase, please contact our customer service team for assistance.
Do you offer international shipping?
Yes, we ship worldwide! International shipping rates and delivery times vary by location. Please check our shipping page for detailed information.
Are your products suitable for sensitive skin?
Most of our products are formulated to be gentle and suitable for sensitive skin. However, we recommend patch testing any new product before full application.
How long does shipping take?
Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.