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Customer Support

We're here to help you get the most out of your Ella B experience.

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  • Support Hours

Frequently Asked Questions

Find answers to common questions about our products.

  • Yes! All Ella B Cosmetics products are 100% cruelty-free. We never test on animals and work only with suppliers who share our commitment to ethical practices.

  • We offer a 30-day return policy for unopened products. If you're not satisfied with your purchase, please contact our customer service team for assistance.

  • Yes, we ship worldwide! International shipping rates and delivery times vary by location. Please check our shipping page for detailed information.

  • Most of our products are formulated to be gentle and suitable for sensitive skin. However, we recommend patch testing any new product before full application.

  • Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.

  • Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.

  • Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.

  • Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.

  • Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.

  • Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.

  • Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.

  • Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.

  • Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.

  • Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.

  • Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.

  • Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.

How toContact Us

CallUS : (+1) 361 826 0618KR : (+82) 31 654 0179Average Wait Time : 2 - 3 Minutes
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Messeangerwhatsapp (Best for quick questions)+1 (000) 000 - 0000
Adreess and Hours4758 Mcardle Rd.Corpus Christi, TX 78411[Mon - Sat] 09:00 - am to 06:00 pm[Sun] X X X