Areas of Treatment | Wellness Solutions with Ella B

FAQ
Contact Us
User Guides
Support Hours

Frequently Asked Questions

Find answers to common questions about our products.

How Do I Use the Ella B - Energy Device ?
Yes! All Ella B Cosmetics products are 100% cruelty-free. We never test on animals and work only with suppliers who share our commitment to ethical practices.
What is Your rerurn policy ?
We offer a 30-day return policy for unopened products. If you're not satisfied with your purchase, please contact our customer service team for assistance.
How long does shippinjg take ?
Yes, we ship worldwide! International shipping rates and delivery times vary by location. Please check our shipping page for detailed information.
are the devices safe to use ?
Most of our products are formulated to be gentle and suitable for sensitive skin. However, we recommend patch testing any new product before full application.
can I track My order ?
Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.
what are the fermented ingredients ?
Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.
What should I do if my skin becomes irritated while using the product ?
Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.
What is the device's battery life and how do I charge it ?
Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.
Can I use it while pregnant or breastfeeding ?
Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.
What is the product's shelf life ?
Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.
Can I use it with other brands ?
Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.
How long is the device warranty ?
Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.
What are the customs duties for international purchases ?
Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.
Can I purchase samples or trial kits ?
Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.
Is there a subscription service ?
Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.
Can I use it on sensitive skin ?
Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.

FAQ

Contact Us

User Guides

Support Hours

Frequently Asked Questions

Yes! All Ella B Cosmetics products are 100% cruelty-free. We never test on animals and work only with suppliers who share our commitment to ethical practices.

We offer a 30-day return policy for unopened products. If you're not satisfied with your purchase, please contact our customer service team for assistance.

How long does shippinjg take ?

Yes, we ship worldwide! International shipping rates and delivery times vary by location. Please check our shipping page for detailed information.

are the devices safe to use ?

Most of our products are formulated to be gentle and suitable for sensitive skin. However, we recommend patch testing any new product before full application.

can I track My order ?

Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.

what are the fermented ingredients ?

Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.

What should I do if my skin becomes irritated while using the product ?

Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.

What is the device's battery life and how do I charge it ?

Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.

Can I use it while pregnant or breastfeeding ?

Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.

What is the product's shelf life ?

Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.

Can I use it with other brands ?

Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.

How long is the device warranty ?

Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.

What are the customs duties for international purchases ?

Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.

Can I purchase samples or trial kits ?

Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.

Is there a subscription service ?

Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.

Can I use it on sensitive skin ?

Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available at checkout.